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Customer Success Executive

(
No experience required
)
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CSM

Kennect Technologies

Kennect is a SaaS Company, leading the way in Sales Performance Management

Mumbai
51-200
Private Limited Company

Location

Mumbai

Job Type

Full Time

Hiring contact

GOPIKA SHAJULAL

Remote Work Policy

Hybrid( 2/3days In office )

The Role:

Company Overview:

Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customized enterprise-level commission calculation and tracking software for the most innovative businesses around the world.

Job/Position Overview:

As a Customer Success Executive at Kennect, you will play a pivotal role in ensuring the overall satisfaction and success of our clients. You will be the primary point of contact for our customers, working closely with them to understand their needs, address concerns, and drive the adoption of our product. Your engagement with the customers will begin shortly after handover from the Implementation team.

Key Responsibilities:

Relationship Management -

  • Serve as the main point of contact for customers post go-live, building and maintaining strong relationships.
  • Continuously engage with customers to understand their evolving needs and challenges.
  • Act as customer’s voice for Kennect’s internal team.

Product Adoption -

  • Monitor and encourage the effective use and adoption of the product.
  • Identify opportunities to enhance the value customers derive from the product and provide guidance on best practices.

Health Checks and Monitoring -

  • Conduct review sessions to assess customer satisfaction, usage patterns, and any potential issues.

Issue Resolution -

  • Address and resolve any customer issues or concerns promptly and effectively.
  • Work closely with internal teams, such as Tech Team and Product Team, to ensure timely resolution of customer challenges.

Feedback Collection -

  • Actively seek feedback from customers on their experiences and use it to drive continuous improvement.
  • Collaborate with the product development team to communicate customer needs and contribute to product enhancements.

Our Ideal Candidate:

  • Proactive, high on integrity and has a strong desire to learn and apply learnings to help customers succeed.
  • Should be able to adapt to a high paced environment of learning and execution.
  • Should be a team player who strives for excellence & comfortable working both independently and collaboratively
  • Must possess excellent communication and customer-relationship skills.
  • Problem-solving skills and technical aptitude should allow him/her to adapt to new circumstances and learn quickly when facing new problems and challenges.
  • You will be looked upon to set an example for good work procedures and practices.
  • Experience 0-1 year( Freshers are welcome)
  • Technical skills- SQL, Excel. Advance Excel will be a plus.